One private login per tenant — and one place to reach them all. Post an announcement once and send it as a portal notice, an email, and a text; take maintenance requests, monthly vehicle confirmation, documents, and paid-service agreements, all self-serve. Run the property, not the front desk.
Every closure, every schedule change, every "the elevator's fixed" — keeping tenants in the loop is the core of running a commercial property, and it can feel like a burden or it can flow. The portal makes it flow: say it once and it reaches everyone the way each tenant actually pays attention — on the portal, in their inbox, or on their phone — with every request logged on the record.
Write a notice once and decide how it goes out — a post on the portal, an email, a text, or any combination. Each surface gets its own wording, because a phone needs short and plain while an inbox can take detail.
The announcement lands on every tenant's dashboard, formatted and readable, with PDFs or images attached. Each one can carry a private question thread, so a tenant asks one-to-one and only your team sees it.
Tenants who opt in get an email the moment you publish — the fuller, formatted version, with bold, lists, and links. They control the opt-in themselves from their account page.
A water shutoff tomorrow, the lot closed Saturday — the things people need to see now. A separate plain-text version goes out as an SMS to tenants who opted in, sent from a carrier-registered number with one-tap STOP. A paid add-on — more below.
Mobile-friendly and self-serve — built so tenants use it because it's easier than calling, not because they have to. Everything they do lands on your side as a clean, timestamped record.
A tenant files a request with photos and a category. Approve it and it becomes a real work order. From there the tenant can follow the status and reply back to your team on a shared thread — the calls you used to take, turned into a record.
A shopper leaves a phone at one storefront and asks at another — any tenant can post the lost item, and every tenant sees it, so the staff who find it can connect the dots. Reports carry the guest's contact details and an optional photo, and your office gets a running gallery of what's turned up.
Each month tenants review the vehicles on their account — keep, remove, or add — and submit with an attestation. The same page shows them your parking rules, a parking map, and who to call to tow, so the answer to "where do I park?" is right where they already are. The changes write straight onto your parking list.
Push a notice — a water shutoff, holiday hours, a rule change — as a portal post, an email, a text, or any mix, each with its own wording, plus PDFs or images. Every announcement can carry a private question thread, so a tenant asks one-to-one and only your team sees it.
Send to everyone, or to a specific group — just the ground-floor suites, just the businesses on the north lot. Publishing now or want it to go out at 7am Monday? Set the time and it sends itself.
Collect SMS subscribers through a public opt-in page — a name, a phone, a consent box — and add people yourself. Announcement texts reach them too, automatically de-duplicated against tenants who already get the text on their portal account.
The portal helps you fill the list. Tenants who haven't turned on text alerts yet see a one-tap prompt on their own dashboard — so your opt-in list grows on its own instead of you chasing sign-ups.
Leases, certificates of insurance, notices, building rules — filed in one place tenants can reach. Share a document with everyone on the property, or with just one tenant who's the only one who needs it.
Bill for something beyond the lease — utility cost-sharing, extra parking, a recurring service. The tenant reviews the terms and formally accepts or declines right in the portal, with a complete record of who agreed to what and when.
Post your recurring services — valet, security, trash pickup — and each one shows tenants a live "open now" or "closed now" status against the clock. Pause one for a holiday without deleting it, and tenants see the note instantly.
Tenants submit their own sales and events; you review and approve before anything publishes; approved ones show property-wide. A curated channel for neighboring businesses to promote to each other — with you holding the final say.
Gate codes, the Wi-Fi password, trash times — the things tenants always forget — pinned to the top of their portal, copy-ready in one tap. Set it once and stop answering the same question every week.
Drop a single link in an email, a text, or a QR code by the elevator, and a tenant can file a request — category, description, and photos — without ever creating an account. They get a tracking number on the spot and a private status page, and it lands on your side as the same clean work order.
Everything above is what tenants see. Sign in to your own dashboard and you get the other half — what's working, what's waiting, and what needs a nudge.
The dashboard opens on the live state of the property — active tenants, invites still waiting, unanswered questions, open suggestions, lost items, current announcements — so you can see where things stand without clicking through a half-dozen screens.
The tenant who never finished setup, the message no one replied to — the dashboard surfaces them on its own, so the thing that would otherwise slip through is the first thing you see when you log in.
The portal isn't a one-way intake box — what tenants do flows straight into the modules that act on it. Every connection here is one the software actually makes.
Approve a tenant's request and it spawns a work order carrying their name, photos, and a reference number. Updates your team marks shareable flow back to the tenant's status page; the internal back-and-forth stays internal. The phone call disappears.
The monthly confirmation writes each tenant's keeps, removes, and adds straight onto your parking registry — soft-archiving plates that left and flagging new ones for review — so the list stays accurate because the tenants themselves maintain it.
Approve or deny a request, or a tenant declines a paid-service agreement, and it posts to the Operations activity feed — so the people running the property see what changed without anyone forwarding an email.
How a once-a-month tenant task keeps your parking enforcement honest — without the office chasing a single email.
Each month every tenant sees a confirmation banner with the vehicles currently on their account.
Keep the ones that are still theirs, flag the ones that aren't, add anything new — then attest and submit.
The same page shows your property's parking rules, a tappable parking map, and tow contacts — so the once-a-month visit doubles as the reminder of where to park.
The changes post straight onto your parking registry — removed plates archived, added plates flagged for review.
The list is current because the tenants maintain it — and you can see exactly who confirmed and when.
No. Tenant logins are unlimited and there's no per-user charge — a 30-unit property and a 300-unit property pay the same flat module price. The portal only earns its keep if tenants actually use it, so we never put a seat meter between them and it.
You invite a tenant from your dashboard. They get a welcome email with a one-time setup link, choose a password, and they're in. There's no separate account-creation step for them to fumble.
No — your existing intake still works, and your team can keep logging the work the way they do today. But because it's faster than calling, properties typically see tenants converge on the portal on their own within a few weeks.
A tenant submits with a category, a description, and up to three photos. You review it; on approval it becomes a real work order with the tenant's name and a reference number attached. Any update you mark shareable flows back to the tenant, and they can reply to your team on that thread — so they follow progress without calling.
Yes — and it's available now. Email notifications are built in (tenants opt in and get an email the moment you publish), and texting is a paid add-on we set up for your account: it sends each announcement's plain-text version as an SMS to tenants who opted in, from a carrier-registered number, with one-tap STOP. Email, text, both, or neither — you choose per announcement.
It's a paid add-on at $39 a month, layered on top of your portal subscription, with room for up to 1,000 texts a month — and if a busy month ever reaches that ceiling, announcements simply keep going out by email, so nothing stops mid-send. You can text tenants who opted in from their portal account, and you can also collect text subscribers through a public opt-in page (a name, a phone, a consent box) or add them yourself — handy for businesses or contacts who aren't full portal users. Everyone's de-duplicated, so no one gets the same announcement twice.
Both. Target a specific list — a set of suites, a building, a group you define — instead of the whole property, and set a future date and time so it publishes and sends itself when you want it to.
Yes. Each document is either shared with all tenants on the property or scoped to one specific tenant — so a lease or a notice meant for a single business is visible only to them, while building rules and shared certificates reach everyone.
A standard forgot-password flow right on the sign-in page — they request a reset email, set a new password, and they're back in. No call to your office, no extra step on your side.
Yes. A tenant can have more than one portal login, each with its own email and password — so several people from the same business can sign in to the same tenant account, with no shared password to pass around.
Start a free 30-day trial — no credit card. Every tenant gets their own login, with no per-user fees.